FAQs
At A.Z Blooms & Scents we are committed to providing high-quality home fragrance products that create a welcoming and soothing environment for our customers. The following business policies are designed to ensure a seamless and enjoyable experience for everyone.
1. Product Quality
We strive to offer premium home fragrance products, including candles, diffusers, oils, and sprays, made from the finest ingredients. Each product is thoroughly tested for quality, safety, and performance before being made available for sale.
2. Order Processing
Orders are processed within 1-3 business days of receipt. Please ensure all shipping details are accurate at the time of purchase to avoid delays. In the event of unforeseen issues with your order, we will notify you promptly and provide updates on any changes to your delivery timeline.
3. Shipping and Delivery
We offer standard and express shipping options.
Delivery times vary depending on the shipping method chosen and the destination.
Shipping fees are calculated at checkout.
We are not responsible for delays caused by the courier or external circumstances (e.g., weather, holidays).
4. Returns and Exchanges
We want our customers to be fully satisfied with their purchase. If you are not happy with your order, we do not offer returns or exchanges for change of mind .
5. Damaged or Defective Products
In the unlikely event that your product arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund as per your preference.
To initiate a replacement or refund, please contact our customer service team at azbloomsscents@outlook.com
6. Customer Privacy
We respect your privacy and are committed to safeguarding your personal information. Your data will only be used for processing orders and communication related to our products and services. We will never sell or share your information with third parties without your consent.
7. Product Safety
Our products are carefully crafted to meet the highest safety standards. However, customers are advised to follow the instructions provided with each product to ensure safe usage. We are not responsible for any damage caused by misuse or failure to follow safety guidelines.
8.Pricing and Availability
Prices are subject to change without notice. While we make every effort to ensure product availability, we cannot guarantee that all items will always be in stock. In the event that an item is out of stock, we will notify you and provide options, including backorders or refunds.
9.Customer Service
Our team is available to assist with inquiries, concerns, or support. Please contact us via email azbloomsscents@outlook.com and we will do our best to address your needs in a timely and professional manner.
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A.Z Blooms & Scents
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